Support and Troubleshooting
- Misbehaving Animation
If GOES animations stutter, jump, or display truncated images, the problem can be corrected in most cases by clearing your computer's browser cache.
- Image quality problems
If images have chunks missing from them: this is usually a transient problem of missing data for a single image that will correct itself in the next update;
If images are noisy or striped, especially for infrared channels (7-16) from GOES-West very late at night / early in the a.m.:
The problem is probably caused by the Loop Heat Pipe problem, and will resolve a little later in the morning;
For an alternate source of IR imagery over the eastern Pacific or Western U.S., see the new GOES-15 IR channels.
- UPDATE YOUR BROWSERS & RUN ANY SYSTEM PATCHES
We will always instruct you to make sure your browser versions are up-to-date. Before you contact us, you should always check for browser updates and install them. Updates have the potential to solve most GOES imagery site problems. We also recommend that you try accessing the site with a different device to see if your problems are resolved.
- Low Bandwidth
If your internet download speed is consistently less than 2-3 MBPS, your system may struggle to consistently run the satellite image animations from this site. To mitigate this problem, the animation controls now include the ability to select 'small' or 'large' images to animate. If you do everything listed above, and still have poorly running animations, be sure to choose 'small' as the image animation size. We find this usually improves performance. Small images are served by default to users accessing animations with phones or other smaller screen devices.
Still need further assistance?
The panel below lists some basic configuration information about your computer operating system and web browser. If you are having difficulty accessing images on this site, please copy the contents of the panel, along with the WEB ADDRESS of the page you are having difficulty with, a description of the problem, and any error messages, and send it to NESDIS.STAR.Webmaster@noaa.gov. This information will make it easier for us to help you!